When a problem or a suggestion involves an individual pupil, it is very important that the school's Complaints Procedure be followed. In essence, this requires that problems be resolved at the lowest level possible.

• Initially, please approach the class teacher, PSR or Head of Department concerned, whether in person or by telephone or email.
• If you have received no reply to a telephone message or email within three days, if the reply you have received does not resolve the problem, or if the complaint is so serious that you feel it requires the immediate attention of a higher level of administration, please approach the Head of Seniors or the Head of Juniors, as appropriate, or--in extreme cases--the Principal. All such complaints should, when possible, be made in writing (by email or letter), and a copy kept. The Head in question or the Principal will normally make an appointment to discuss your complaint in person.
• If you have been unable to resolve a problem with the Principal, or if you have a serious complaint that directly involves the Principal, please contact the Chairman of the Board. Please provide copies of all earlier correspondence and an explanation of why, in your view, it was not possible to resolve the problem at a lower level.